Questions go to a person, not a bot. The quickest way to reach one is from your own desk, where your ticket and every reply stay together.
Open a ticket
- Open Support on your desk. You can find it with ⌘ K or Ctrl K.
- On the Tickets tab, start a new ticket, say what happened, and attach a screenshot if it helps.
- Send it. You get a ticket number straight away.
Follow the reply
When support answers, you get an email and the ticket on your desk shows the reply. You can answer from either place: reply to the email and your answer is filed into the same ticket.
Each ticket shows whose turn it is: with us, with you, or closed. If a closed problem comes back, reopen the ticket instead of starting a new one, so the history stays in one place.
Cannot get into your desk?
Use the form on the support page. It files a ticket from the email address you give, and the reply comes back to that address.
Create your account and send your first invoice
Sign up, confirm your email, and go from an empty desk to an invoice in three steps.
Find your way around the desk
The menu bar, the dock, windows, widgets, search and the keyboard shortcuts.
Next: Start and stop the timer